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Objective: To determine patient satisfaction with and 118 (57%) females were included in this
the Surgical and Orthopedic Outpatient study. Consultation time scored maximum with a
Department of Dow University Hospital, Karachi, mean ± SD score 9.87 ± 6.42 and waiting time
Pakistan. scored minimum with a mean ± SD of 6.44 ± 1.89.
Methodology: From May to July 2012, patients No significant differences were found between
attending outpatient department of general genders.
surgery and orthopedic specialty of Dow Conclusion: Patient satisfaction level was overall
University Hospital, Karachi were included after good with the Surgery Outpatient and Orthopedic
taking informed consent. The Concise Outpatient outpatient departments. (Rawal Med J 2013;38:
Department User Satisfaction Scale which is a 294-297).
valid and reliable tool was used to measure Keywords: Patient satisfaction, outpatient
patient satisfaction. department, quality, audit.
Results: A total of 207 patients, 89 (43%) males
Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. (2013) Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan, , Volume-38, Issue-3.
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